If requested by one of our support agents, enter the support code provided.
This form is for existing customers only. For pre-sales and general questions, please use the Contact Form .
Once the support ticket has been submitted, it will be assigned to the next suitably available agent and responded to in accordance with your service level agreement. You will also receive a confirmation by email. Follow-ups can be done via
If a request is outside the scope of your service we will be in touch to discuss a suitable solution.
Servers we manage are monitored 24/7 and on the rare occasion something goes wrong, we are quick to respond.
Our Australia based system administrators and technicians are experienced in: cloud services; Linux and Windows operating systems. Our in-house procedures and disaster recovery plans cover any foreseeable incidents.